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How to get a refund?

If the appliance is damaged:

  • Send us a photo of the damage.
  • We can make arrangements for service from a certified technician & if the appliance is deemed defective we can also help make arrangements to get a return label & schedule an appointment for the return delivery pick-up.
  • Once the appliance arrives in our warehouse, we’ll assess the damage & process the refund to go back into the account you used to make your purchase. You may also ask for a replacement and get a new product.

Other reasons for a return:

o We want to make sure you’re 100% happy with your purchase. However shipping appliances across the country isn’t easy. If you really need to return your purchase, the cost for getting the item back to us is your responsibility.

o We go through a great ordeal to double package appliances to ensure they arrive at your door with no damage. For this reason if you must return the item(s), we have to charge you a 20% re-stocking fee for the cost of original prepping and shipping plus the cost of shipping it back to us. 

Our terms:

  • We require that you get in touch with us with any issues as soon as your appliance arrives in the mail. If we don’t hear from you after 5 days of delivery, we won’t be able to remedy the issue.
  • When returning the appliance back to us, it must be reasonably protected and packaged with the original factory packaging material, it is your responsibility to re-package the item. 
  • When experiencing issues with the item we have to have a certified technician inspect it. This will be no cost to you but will help us determine returning or servicing your item much faster. 

Avoiding a return:

  • Be sure to fully inspect the package & content upon receiving it. Do not dispose of the original packaging material before doing so.
  • We are not responsible for damages occurred during transit while in possession of the carrier. You must refuse the delivery if the package has visible dents or damages. It’s advised that you know your rights as a customer. You may have the delivery man/woman wait while you take the item out of its packaging and inspect it for damages. **DO NOT SIGN FOR THE ITEM** Fees may apply. If damaged, your order may take 2-4 weeks
  • Be sure to fully review the specs and dimensions of the appliance you’re interested in. The photos on our website are also here to give you an idea of what the item will look like. If you’re 100% sure the appliance will match your needs and satisfaction then go ahead with your purchase. Our customer service staff is available 8:00 AM-5:00 PM on weekdays and 9:00 AM -2:00 PM on Saturdays, Pacific Standard Time to help you with all your questions & concerns at: 1 (818) – 869 – 6677.

Warranty Disclaimer:

  • According to Federal Law Magnuson–Moss Warranty Act (P.L. 93-637) All Appliance manufacturers must be given the opportunity to attempt to repair any of their appliances before it can be returned or exchanged.

Local Customers

  • One year warranty on parts and labor are provided by the manufacturer. We will provide contact information only. Terms and conditions on all commercial appliances are provided by the manufacturer. We provide 30 days of labor warranty on all of our installations. All returned items must be in its original packaging, and will be subjected to a 25% restocking fee. Parts are final sale; no refunds, no exceptions. Any photos and videos taken at jobsites are © 2016 Varouj Appliances All Rights Reserved. We must be notified of a damaged appliance within 48 hours of pick-up or delivery. We are not responsible for keeping hauled-away/old appliances in our warehouse. They can be held for a maximum of 2 days per customer request. We have the right to refuse pick up of old appliances (with office approval) if it will cause any kind of issues/problems. All home goods/items must be moved out of the way before our arrival to prevent any damages; we will not be responsible for any damages that occur in the process. Please, Write your Invoice number on the Check.

Prop 65

  • Proposition 65, known as the Safe Drinking Water and Toxic Enforcement Act of 1986, aims to protect drinking water sources and California citizens from exposure to chemicals known to cause cancer, birth defects, or other reproductive harm. Read More